Organisational Training

1. The terms of this quote will be considered confirmed when Blue Knot Foundation receives a signed copy from the client.
2. Full payment is due on receipt of a tax invoice and prior to delivery of the service.
3. The client is responsible for ensuring participants register with Blue Knot Foundation online via the link provided. Participants must register prior to the delivery to be eligible to receive a certificate. Those who do not register via this link will not receive a certificate.
4. Blue Knot Foundation will at all times endeavour to provide the most cost-effective option for any service.
5. Should any unforeseen circumstances occur (for example: severe weather conditions, illness of the facilitator, etc), Blue Knot Foundation reserves the right to amend the service arrangement and will work with the client to provide the most suitable option.
6. Marketing material relating to all events must be developed in consultation with Blue Knot Foundation and must be within Blue Knot Foundation’s strict branding guidelines. Templates will be provided.
7. All materials related to this booking remain the intellectual property solely of Blue Knot Foundation and may not be reproduced or used in any manner whatsoever without the prior written consent of the Blue Knot Foundation. The client undertakes to take all reasonable steps to protect the intellectual property of Blue Knot Foundation from misuse.
8. All intellectual property including any associated training shall remain the property of Blue Knot Foundation. The client shall not:
   1. sell or reproduce
   2. sublicense it to any third party
   3. distribute or display for any commercial purpose
9. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from Blue Knot Community and Blue Knot Professional Community websites on any other site unless express written permission has been obtained from Blue Knot Foundation. Blue Knot Foundation reserves the right to prevent any form of linking, or revoking permission, by giving notice.
10. Blue Knot Foundation requires that no service delivered by Blue Knot Foundation is recorded, in part or whole, or in any way. Nor any screenshots of material taken during the facilitation of the training.
11. This quote is made in good faith based on the details supplied at the time of issue.
12. The dates listed in this quote will be held for 30 days from the date of issue and the client will be required to respond within this period to secure these dates.
13. This quote is valid for 30 days from the date of issue.
14. As part of this registration process, your contact details will be added to our training management system and communication list. This means that you will receive promotional emails and newsletters from us. You can opt out of receiving these emails by updating your preferences in our preference centre.  We keep your details confidential and secure, and our platform is GDPR compliant.

Face to Face Service Delivery

15. The client is responsible for arranging the venue, equipment and catering and covering the full costs of these.
16. Should the identified facilitator not be available and/or should travel expenses have increased during the period to service the client’s preferred dates, Blue Knot Foundation will provide a revised quote which includes travel and related expenses for an alternative facilitator and/or the new travel expenses.
17. Face-to-face training events allow up to 30 participants, unless otherwise agreed by Blue Knot Foundation.

Online Service Delivery

18. The client is responsible for ensuring participants have access to the equipment and platform (Zoom) needed to participate in a virtual workshop, training, or webinar.
19. Should the identified facilitator not be available during the period to service the clients preferred dates, Blue Knot Foundation will work with the client to identify an alternative facilitator or reissue the quote to reflect different dates.
20. Virtual workshops, trainings, and webinars allow up to 30 participants unless otherwise agreed by Blue Knot Foundation.

Cancellations and Rescheduling

21. A cancellation made within 30 calendar days prior to the first day of the scheduled service will attract a cancellation fee of 100% of the total cost of the scheduled service, less all refundable expenditure, as per the signed quote.
22. Cancellations or requests for rescheduling made 31 calendar days or more prior to the date of the first scheduled service will incur a $500 administration fee plus GST.
23. Should full payment for the relevant session occur before cancellation, the client will be refunded the invoiced amount less the administration fee.
24. Where a request for rescheduling of a face to face or virtual training service, in part or in whole, is received within 30 calendar days prior to the first day of the service:
    • The client will incur a charge of $1200 ex GST plus any non-refundable accommodation, flights, car hire, transfers and any other costs incurred by Blue Knot Foundation’s facilitator.
    • Blue Knot Foundation will work with the client to reschedule the service to a suitable date. A new quote will be provided for the rescheduled service for the new delivery date.
    • The client’s rescheduled dates must fall within three calendar months from the date of the original first service for this clause to apply.
    • If rescheduling cannot occur within three calendar months due to the client’s circumstances, then it will be treated as a cancellation and clause 21

Supervision and Practice

1. The terms of this service agreement will be considered confirmed when Blue Knot Foundation receives a signed copy from you, the client.
2. All communication about concerns, variations to the Agreement, or other matters around the Agreement, should be directed to supervision@blueknot.org.au
3. Any revision to these arrangements will be agreed between the client and Blue Knot Foundation and confirmed with an amended Service Agreement Letter.
4. Blue Knot Foundation will invoice the client the full value of the service agreement when acceptance of the service agreement is received. The client is required to pay this invoice within 14 days of the date the invoice is issued unless alternative arrangements have been made with Blue Knot Foundation.
5. The client will be responsible for liaising directly with their supervisor to establish days and times for the above services per the agreed schedule.

6. The client acknowledges this is an external supervision service for members of your team and not a counselling or crisis intervention service. All matters of a personal nature for any individual need to be managed separately from the supervision sessions (e.g., Line Management, HR, or an EAP service intervention). Blue Knot Foundation will not be liable for the personal health and wellbeing of participants resulting from either personal and/or professional workplace matters.
7. The supervisor providing the supervision agreed to in this document will not provide any direct clinical care to clients or provide supervision in a way that involves them having clinical contact with clients.

Cancellations and Rescheduling

8a      The client and/or their supervisor are required to provide no less than 2 working days’ notice to cancel or reschedule a session.

b         Notice of cancellation must be provided by the party cancelling to the other party in writing, e.g., by email.

c.        If the client provides less than 2 days’ notice, the session will either need to continue as planned or be forfeited. If a session is forfeited due to cancellation or non-attendance this session is non-refundable. A make-up session will   be at the standard additional cost.

d.      If the supervisor provides less than 2 days’ notice, the session will be rescheduled to occur as soon as is practicable for the supervisor and client.

9. Postponement of service agreement: Blue Knot Foundation will allow postponement of the agreed services if exceptional circumstances occur which prevent the service from proceeding, and at Blue Knot’s sole discretion. Postponement requests must be made in writing to supervision@blueknot.org.au. Service agreements will as a general rule be postponed for a maximum of three months, or as negotiated with Blue Knot Foundation.

10. Blue Knot reserves the right to terminate this agreement if the Supervisor has been placed at risk by either the organisation or the supervisees.

11. While this service agreement is in place or at any time after this service agreement ends for any reason, all parties must not, except as required by law while providing the service, use, disclose, divulge, communicate, or otherwise place at the disposal of any third party in any form or by any means, and must keep in the strictest confidence, any Confidential Information acquired. This clause will survive despite the termination of this service agreement for any reason.

12. All information held in connection with this agreement will only be used for the purpose of fulfilling the agreement.

13. Each party must comply with all Privacy Law in relation to Personal Information, whether or not the party is an organisation or entity bound by the Privacy Act 1988, the Information Privacy Act 2014 (ACT) or the Privacy and Personal Information Protection Act 1998 (NSW), whichever is relevant.

14. All precautions must be taken to prevent unauthorised access, use or disclosure of confidential information.

15. Blue Knot Foundation requires that no service delivered by Blue Knot Foundation is recorded, in part or whole, or in any way. Nor any screenshots be taken during the session.

16. Blue Knot Foundation works within the bounds of mandatory reporting. If any risk issues arise during the sessions, Blue Knot Foundation will manage these as appropriate with the supervisor and organisation in the first instance. Further action may occur after these discussions.

17. Should any unforeseen circumstances occur, Blue Knot Foundation reserves the right to amend the service arrangement and will work with the client to provide the most suitable option.

18. Should the identified supervisor not be available to continue the service, Blue Knot Foundation will provide the client with alternative supervisors. Blue Knot Foundation will seek to find a replacement as quickly as possible. If a suitable replacement is not found in time for the next session, Blue Knot Foundation will extend the service agreement to allow time to complete any missed sessions.

19. Blue Knot Foundation requires a current service agreement to continue the service. If the client wishes to continue the service beyond the agreed length of service agreement, Blue Knot Foundation will issue a new service agreement.

20. As part of your agreement with Blue Knot, your contact details will be added to our training management system and communication list. This means that you will receive promotional emails and newsletters from us. You can opt out of receiving these emails by updating your preferences in our preference centre. We keep your details confidential and secure, and our platform is GDPR compliant.