General Terms and Conditions of Booking:
- Registration is an acceptance of these terms and conditions and the cancellation policy as written below.
- Payment in full is required when booking. Payment must be made in Australian dollars and registration will not be complete without full payment.
- Payment by invoice or purchase order number is not available for the publicly scheduled events advertised on the website. Payment is card only and payment must be made at time of registration. Blue Knot Foundation provides receipts once the payment has been made. These receipts are emailed directly to the booking contact once payment has been completed.
- The group rate is for groups of 3 or more people and this rate only applies if registration occurs in the same transaction. Any bookings made which do not meet these requirements will be cancelled by Blue Knot Foundation and the payment refunded. Additional people cannot be added to the group booking once payment is received.
- Split or shared registration is not possible.
- If the original registrant is unable to attend, please inform Blue Knot Foundation of the new registrant’s details no later than 3 business days before the training. For reasons of safety, Blue Knot cannot accept alternative attendees without a record of their registration. Please send the new registrants details to trainingintake@blueknot.org.au.
- It is the participants’ responsibility to ensure the training or webinar is suitable for their requirements and wellbeing and are aware the content might be triggering.
- It is the participants responsibility to contact Blue Knot Foundation if they have not received their confirmation email within 24 hours of making their booking.
- It is the participants responsibility to provide an email address they check regularly as Blue Knot Foundation sends several emails prior to the training, including an email with the participant handbook.
- Blue Knot Foundation reserves the right to make any changes to any training, webinars, workshops, or events without notice.
- If the training or webinar is rescheduled or cancelled, Blue Knot Foundation will contact participants via email. They will email the nominated address on your registration form, so it is recommended that participants include an email address they check regularly.
- For webinars and virtual classrooms, it is the responsibility of the participant to ensure they have the correct equipment needed for this format. The correct equipment includes a working webcam and microphone, stable internet connection, and computer. The participant is also responsible for ensuring they can access the platform used for webinars and virtual classrooms (Zoom).
- No recording or photography is allowed during the trainings or webinars.
- Blue Knot Foundation will send an e-Booklet prior to the training or webinar. Printed copies will not be available at the venue for face-to-face trainings.
- For face-to-face trainings, Blue Knot Foundation will cater for reasonable dietary restrictions. If you have complex dietary needs, it is best that you make alternative arrangements as the venues may not be able to cater for these. All dietary restrictions must be communicated to Blue Knot Foundation no later than 7 business days before the scheduled training date.
- Certificates will be issued to participants who have completed their registration form and attended the training or webinar for its full duration. For face-to-face training, the facilitator will complete the attendance sheet at the beginning of the day.
- As part of this registration process, your contact details will be added to our training management system and communication list. This means that you will receive promotional emails and newsletters from us. You can opt out of receiving these emails by updating your preferences in our preference centre. We keep your details confidential and secure, and our platform is GDPR compliant.
Cancellation Policy:
Refunds
Please choose your training carefully as once registration is complete refunds will only be made when:
- The training is cancelled or rescheduled by Blue Knot Foundation. If the training is rescheduled, Blue Knot Foundation will allow refunds for four weeks from the date participants are notified. After this period, the refund and transfer policy below will apply.
- A written request for cancellation is received more than four weeks before the event. An administration fee of $50.00 is payable for all cancellations and will be deducted from your refund.
- Refunds will not be provided if the cancellation request is received within four weeks of the scheduled date. However, requests made due to exceptional circumstances will be considered. Examples of exceptional circumstances include medical emergencies or hospital stays, car accidents and death in the family. The participant may be asked to provide evidence of these exceptional circumstances.
- Refunds will not be provided if the participant has not received approval from their manager prior to booking or if the participant has scheduling conflicts. This is the responsibility of the attendee and their organisation.
- Blue Knot Foundation reserves the right to change the format of a face-to-face training to a virtual classroom training (delivered via zoom). This change will only occur if unforeseen circumstances prevent the face-to-face training from proceeding. Participants will be notified via email of any changes with as much notice as possible. Participants will not automatically be given the opportunity for a refund or transfer, the cancellation policy as written will apply. Blue Knot Foundation will email the nominated address on your registration form, so it is recommended that participants include an email address they check regularly.
- If the incorrect training has been booked, it is the participants responsibility to notify Blue Knot Foundation within 24 hours of making their booking. In these cases, a refund is not available. However, Blue Knot Foundation will transfer the participant to the training they intended to register for. Requests of this nature received more than 24 hours after the booking has been made will be assessed on a case-by-case basis.
- All refund requests need to be made in writing to training@blueknot.org.au with as much notice as possible. Refund requests received over the phone will not be considered until an email is received by Blue Knot Foundation.
Transfers
- Transfer requests to other trainings received more than four weeks from the scheduled date can be provided. The participant may be issued an invoice with the outstanding balance if they transfer to a training which costs more.
- Transfer requests made due to a training cancellation or reschedule are allowed. If the training is rescheduled, Blue Knot Foundation will allow transfers for four weeks from the date participants are notified. After this period, the refund and transfer policy will apply.
- Transfer requests received within four weeks of the scheduled date will only be considered if there are exceptional circumstances. Please see examples above.
- Blue Knot Foundation does not hold credits for future trainings or webinars. All transfer requests need to be for trainings or webinars which are currently scheduled and advertised on the Blue Knot Foundation website. Transfers are not possible to trainings or webinars which are full.
- Blue Knot Foundation reserves the right to change the format of a face-to-face training to a virtual classroom training (delivered via Zoom). This change will only be made if unforeseen circumstances prevent the face-to-face training from proceeding as planned. Participants will be notified via email of any changes with as much notice as possible. Participants will not automatically be given the opportunity for a refund or transfer; the cancellation policy will apply. Blue Knot Foundation will email the nominated address on your registration form, so it is recommended that participants include an email address they check regularly.
- All transfer requests will incur an administration fee of $50.00.
- If a booking has already been transferred once, subsequent transfer requests will not be possible. Each booking is only eligible for one transfer request (all transfer requests need to meet the requirements outlined in this policy).
- If the incorrect training has been booked, it is the participants responsibility to notify Blue Knot Foundation within 24 hours of making their booking. In these cases, a refund is not available. However, Blue Knot Foundation will transfer the participant to the training they intended to register for. Requests of this nature received more than 24 hours after the booking has been made will be assessed on a case-by-case basis.
- All transfer requests need to be made in writing to training@blueknot.org.au with as much notice as possible. Transfer requests received over the phone will not be considered until an email is received by Blue Knot Foundation.
Before completing your registration, please check:
- The correct city and training or webinar has been selected.
- Your name and contact details (email address and phone number) are correct.
- You have selected the correct number of tickets.
- For virtual trainings and webinars, please check the time zone.
